How do I download my eBook(s)?
After purchase, you will be automatically routed to the download page where you can download your purchased eBook(s)... [more]

How do I install my eBook(s)?
After downloading is complete, installing your AWCA eBook is a breeze... [more]

How do I register my eBook(s)?
Other than free eBooks, all AWCA eBooks require a valid username and password for access. Registering your eBook allows you to view it... [more]

How big are the eBooks?
AWCA eBooks vary in size, depending on the topic of the material. Some are 2 MB while others can be as high as 100+ MB... [more]

Installing and Using the "Fix My eBook" Program
If you are running Windows XP and Service Pack 2 (SP2), you might find that you are unable to register your eBook or that it no longer operates properly... [more]

What is required to view an eBook?
To view an AWCA eBook, your PC must meet the following minimum system requirements... [more]

Lost username and/or password
If you cannot locate your username and/or password, send me an email... [more]

I have a new computer. How do I obtain my previous registration information?
Congratulations! Getting a new PC is always a lot of fun (well, for me it is). If you need your eBook access information sent again, just send me an email... [more]

My eBook used to open but now suddenly it does not
Periodically the manufacturer of the eBook compiler used to create the eBooks will upgrade their servers and systems. If you happen to be accessing your eBook at that time, and your eBook is not opening... [more]

"Registration Server is Busy"
This is an erroneous error message. Due to the vast equipment used by the manufacturer of the eBook compiler, it is almost impossible for their servers to be busy... [more]

"Username/password is invalid"
Actually, your username/password "is" valid. What is happening is that your firewall is blocking access to the registration server... [more]

The "Loading eBook... please wait" box just sits there without loading the eBook
It has been my experience that if the eBook compiler manufacturer is upgrading their equipment when you are attempting to access your publication, you might find that the "Loading eBook... please wait" box will hang up... [more]

How do I know when a purchased publication was updated?
At the time of your purchase, your email address was added to my exclusive Customers-Only notification list (for letting you know when free upgrades and other services are available)... [more]

A publication was updated but I did not receive an update notice
Email providers will filter their servers to prevent a barrage of spam from impacting their servers. In some cases, these filters actually prevent you from receiving legitimate emails, too... [more]

What print settings do I use?
With an AWCA eBook, you print one page, a range of pages, or even the entire publication. All eBooks allow for ease of printing so that you do not have to configure your printer settings... [more]

My screen capture software is being disabled when I open an eBook
When an AWCA-created eBook is opened, all screen capture-related programs and functions are disabled. Our first release of the eBooks in 2000... [more]